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Our Team

The MY CU Services Team is comprised of seasoned professionals dedicated to helping credit unions succeed.


Executive Team

Drew J. Kishbaugh
President/CEO

Drew Kishbaugh currently serves as President/Chief Executive Officer of MY CU Services, LLC. Mr. Kishbaugh is a well-known, and respected leader in the electronic payment and technology industry with 30 years experience in the financial industry.

Prior to joining MY CU Services, Mr. Kishbaugh held several positions at Mid-Atlantic Corporate Federal Credit Union including: senior vice president of payment services, vice president of risk management, and corporate compliance and security officer.  Prior to joining Mid-Atlantic Corporate in 2003, Mr. Kishbaugh held several management and senior management positions within the retail and operations divisions of the financial industry.

Mr. Kishbaugh received his bachelor of science degree in business administration from Millersville University, Millersville, Pa. He also completed the Advanced School of Banking at Bucknell University, Lewisburg, Pa.

Howard Stein
Chief Operating Officer

Howard Stein serves as Chief Operating Officer of MY CU Services, LLC. Mr. Stein is responsible for growing the company’s existing payment services, as well as developing new products and services to assure our ability to meet the changing needs of our clients – not only today, but in the years to come.

Mr. Stein has almost 20 years experience in the financial services industry and helped launch a very successful "de novo" bank, Graystone Bank, in 2005. He has extensive experience and knowledge in operations, project management, and information technology.

Previously, Mr. Stein was senior vice president, chief information officer and director of operations at Graystone Bank, now part of Susquehanna Bank in Lancaster, Pa. While there, he served as the division leader for operations, information technology and the call center.

Mr. Stein received his bachelor of science from West Virginia University, Morgantown, WV.

Joe Bertotto
Chief Culture Officer

Joe Bertotto serves as the Chief Culture Officer of MY CU Services, LLC. Mr. Bertotto directs, administers and coordinates culture building activities and initiatives that align with the company’s mission and vision. Mr. Bertotto consults with credit unions and other organizations to offer culture building and training services.

Previously, Mr. Bertotto was the principal of the Strengths Life Project. Prior to founding the Strengths Life Project, Joe was the Chief Culture Officer of Graystone Bank, one of the fastest growing banks in Pennsylvania history. The meteoric rise of Graystone was attributed in large part to the company culture that Joe architected. Joe has also held positions at Sovereign Bank as the Manager of Leadership and Organization Development as well as PNC Bank where Joe was the Manager of Corporate Leadership and Executive Education. Joe has been working in the field of leadership and organization development for over 25 years.

Joe has written numerous articles on leadership, strengths and organizational culture that have appeared in a variety of publications. Joe holds a Bachelor of Arts degree from Temple University and has completed graduate work at The Pennsylvania State University.


Implementation Team

Our dedicated implementation team works with your institution through the entire implementation and training. The implementation team provides your financial institution with the tools and training needed for a smooth implementation. If you have any questions regarding the implementation process, please contact them by e-mail at implementation@mycuservices.com


Marketing Team

Keeping our clients informed of new innovations, products and services is extremely important to MY CU Services. If you have any questions related to MY CU Services news or press releases, or education sessions and events, please contact the marketing team by e-mail at mycumarketing@mycuservices.com.


Sales Team

For additional information on MY CU Services’ products and services, please contact our sales team by e-mail at sales@mycuservices.com