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Managed IT Services

In the financial world, technology is a must-have for day-to-day operations. If your credit union isn't equipped with the necessary resources to keep your information technology functions running smoothly, our IT Services can help.

24/7 Monitoring

With our remote monitoring capabilities, we are notified of issues before you ever experience a problem. Issues such as communications problems, low drive space, viruses and malware and others are immediately brought to our attention, so we can quickly address and ensure your systems remain at peak performance.

Anti-Virus & Anti-Malware Protection

MY CU Services can provide protection of your IT operations through anti-virus and anti-malware software. Our sophisticated protection software is linked with real-time alerting that enables us to quickly detect and remediate virus and malware attacks.

HelpDesk Support

Your organization is bound to run into technology issues. When a problem arises, we can help. Our HelpDesk team provides remote support based on the urgency of the issue. In addition, we can perform upgrades and patches to your system, which can help reduce the frequency of problems. Our HelpDesk can provide 24/7 support for your IT issues and is staffed from 7:00 a.m. – 4:30 p.m. ET throughout the week with after-hours call-back support.

Standard Reporting

Most governing organizations require proof that your IT infrastructure is being well-maintained. We provide you with monthly reports showing patch statuses, third-party software updates, anti-virus activity, hardware and software inventory and more. As a Credit Union Service Organization (CUSO), we understand these requirements and can make sure you have the right documentation in place.

Optional IT Services

In addition to our standard technology services, MY CU Services offers solutions to ensure proactive management of your credit union’s IT assets including: business continuity/disaster recovery, data communications, initial network assessment, project assistance, risk/compliance mitigation.

BCDR: Business Continuity & Disaster Recovery

Business continuity and disaster recovery is becoming more important every day. MY CU Services has partnered with Datto to provide credit unions with a continuity solution designed specifically for small organizations. Using image-based backup and a hybrid on-premise/cloud model, it ensures reliability of and accessibility to your data.

Data Communications

Communications are a vital part of any IT operation, and safe communications are mandatory. MY CU Services can help you design an efficient, safe data communications infrastructure consisting of firewalls, routers and switches. We can recommend and install equipment, and then handle the ongoing monitoring and maintenance of these critical components. Additionally, we are familiar with documentation requirements and can help you implement appropriate procedures.

Initial Network Assessment

MY CU Services can provide an in-depth review and analysis of your existing IT infrastructure and operations based on our experience with regulatory requirements and our years of best-practice operations. As part of the assessment, we will review your environment and then provide you with a detailed report with prioritization and recommendations.

Project Assistance

Is your credit union in need of system upgrades or a new server? Do you require infrastructure upgrades? No matter what project you are working on, MY CU Services can make recommendations and assist your organization in designing and implementing the changes or upgrades to fit your needs.

Risk & Compliance Mitigation

Does your organization have a hard time digesting reports you receive from regulators and the results of penetration tests? MY CU Services can work with you to review regulatory findings and test results, and help you create and execute a plan of action to remediate those issues.

For more information about MY CU Services’ managed IT services, please contact the sales team at (888) 985-7280 or

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