In 1999, Mid-Atlantic Corporate Federal Credit Union began providing Electronic Bill Payment (EBP) services for its member credit unions.
The EBP service quickly grabbed the attention of several software companies who recognized the appeal of a credit union owned solution for EBP payment processing. Third party internet banking providers such as Virtual Financial, AMIS, Cavion and Commercial Business Systems (CBS) all entered into agreements in 1999-2000 to offer the service as a payment processing option to credit unions utilizing their internet banking product.
By the end of 2000, 100 member credit unions were using Mid-Atlantic Corporate’s EBP service. To assist the Corporate in serving non-member credit unions, Mid-Atlantic Corporate formed the CUSO, MY CU Services, LLC.
Within the first three years, MY CU Services’ EBP surpassed all five-year projections, and was on target to almost double the number of credit union contracts originally projected. The monthly payment volume averaged 2,513 in 2002 and grew to over 100,000 with 28,942 total users by mid-2003.
In June 2009, MY CU Services, LLC partnered with iPay Technologies, LLC to offer the next generation in electronic bill payment services by enhancing and expanding functionality for current and new electronic bill payment users.
As part of Mid-Atlantic Corporate’s strategic plan, the payments division of the Corporate was purchased by the CUSO in 2010, thus enabling other corporate credit unions to use MY CU Services for ACH, items processing, cash services and wires.
In 2013, MY CU Services acquired Impel Consulting Group to provide consulting services and Advanced Management Information Systems (AMIS) to serve the complex core processing needs of credit unions and other types of businesses.
By 2014, MY CU Services expanded to become a one-stop shop for payment, as well as technology, services. They brought on additional payment products, including foreign currency and merchant card services, foreign collections, mobile pay and mobile deposit. In the realm of information technology, MY CU Services began offering cloud services to include hosted exchange, virtual desktop, application hosting and hosted VoIP, and managed IT services to include IT support, telephone services and back-up services.
Additionally, MY CU Services developed cooperative purchase programs to save credit unions and organizations money on office supplies, technology hardware and software and financial literacy programs. Consulting services, including strategic planning, leadership training and workplace culture development were also added to MY CU Services’ list of product offerings.
In 2015, MY CU Services realized two significant milestones when it launched its very own official check processing system, Positive Pay, and purchased South Carolina-based payment processing company, PCSi.
In September 2015, PCSi officially became a part of MY CU Services and expanded the CUSO’s reach to the southern United States. This event allowed MY CU Services to consolidate payment systems to reduce costs and provide better service to even more credit unions throughout the country.
Today, MY CU Services serves more than 800 credit unions and organizations in 46 states, and the numbers are growing.