Newsletters
MY CU Services is always looking to expand the ways we can help credit unions succeed. View the latest issue of our quarterly E-Newsletter below, take a look at our newsletter archives or browse our press releases to find out what we’ve been up to.
To sign up or edit your email notification preferences, please visit the notification center.
February 2025 Newsletter
In this issue:
- MY CU Services Update
- Product Spotlight: Vertice AI
- Upcoming Education Sessions
- Stay Ahead in Payments: Explore the Latest Blog Articles!
- Welcome New Credit Unions
MY CU Services Update
Break out the bubbly, the noisemakers and the confetti because MY CU Services is celebrating its silver anniversary! That’s right, 2025 marks 25 years of serving credit unions!
In honor of this milestone year, let’s take a walk down memory lane…
- 2000 – MY CU Services was created as a CUSO to offer electronic bill payment (EBP) to member and non-member credit unions alike
- 2009 – MY CU Services partners with iPay for even greater EBP technology
- 2010 – MY CU Services expanded its payments services to include ACH, items processing, cash services and wires
- 2013 – MY CU Services acquired Impel Consulting Group to offer consulting and workplace culture solutions and Advanced Management Information Systems (AMIS) to offer core processing
- 2014 – MY CU Services added technology and cooperative purchase programs to their product offerings
- 2015 – MY CU Services launched its own official check processing and money order system called Positive Pay; also this year, the CUSO purchased South Carolina-based payment processing company PCSi
- 2016 – MY CU Services was part of the merger between Mid-Atlantic Corporate and First Carolina Corporate, which created Vizo Financial (and the CUSO continues to be the Corporate’s source for payment services for credit unions today!)
- 2018 – MY CU Services began a payments platform consolidation with our partner, Aptys Solutions, which brought together domestic wires, ACH Receipt & Returns, ACH Originations and international wires on a single EFT platform; this platform now includes the addition of Moli P2P payments and instant payments
- 2020 – MY CU Services launched the P2P payment app, PayMōli (now Moli), for credit unions; in addition, MY CU Services partnered with CU*Answers to offer a new core processing solution
- 2023 – MY CU Services begins offering instant payments receive and settlement correspondent services to credit unions when the FedNow® Service goes live in July 2023
- 2024 – Vizo Financial and MY CU Services launch Third-Party Wires service to give credit unions the ability the process wire transfers through their Federal Reserve account using the MY CU Services EFT platform
Well, that’s quite a history we have. Can you imagine what the future holds?
To our credit unions, thank you for your trust and support over these last 25 years. We’re excited for the next 25…now, let the celebrations begin!
Product Spotlight: Vertice AI
There’s no doubt about it – your credit union’s payment solutions are a critical piece of what attracts and retains members. But do you know which payment products and services (among others) your members are looking for at different points in their financial journeys? That’s where the key to member growth truly lies.
As the wholly-owned CUSO of Vizo Financial, MY CU Services has a direct line to help your credit union find that key through the Corporate’s exclusive partnership with Vertice AI. Vertice AI is the leading provider of member growth and marketing effectiveness solutions for credit unions.
Curious to know more?
Where Technology & Member Data Connect
No matter where your credit union is on your analytics journey, Vertice AI provides purposeful solutions to support your data-driven member growth objectives. It brings together your existing member data and pairs it with advanced analytics and artificial intelligence to develop a single view of your membership that provides predictions about products and services your members are likely to adopt based on multi-year journeys. Put simply, Vertice AI determines who is most likely to need what and when.
The Vertice AI solution begins with the segmentation of your membership into levels based on participation, allowing your institution to better understand the existing tiers of economic participation. Then, it continually measures changes in participation over time as member growth opportunities identified through the Vertice AI solution are executed.
Moving from insights to action, Vertice AI then provides product recommendations and member preferences to assist you in creating targeted growth opportunities that promote the services to the members who actually want them through the marketing avenues that they prefer.
And all of these data points come together to help your credit union create highly personalized engagement strategies that align with members' unique financial journeys, effectively identifying growth opportunities and fostering stronger member relationships in a timely and effective manner. Forget about months - we're talking weeks to member growth and empowerment!
Unlock the Advantages
How can the Vertice AI solution benefit your credit union? We’re glad you asked, because they can:
- Bring data together to create a single view of member participation.
- Help you understand the depth of participation for each member, including details such as product ownership, tenure, total assets, interactions, etc.
- Score and index the economic participation of each member against the entirety of the membership with the Member Product Participation (MPP) Score.
- Analyze and determine the member levels of your credit union and the member paths/journeys through those levels.
- Recognize the stages of growth and understand pathways to deepen engagement.
- Provide an actionable solution that marketers can use to target the right products and services to the right members.
- Mine transaction data to better understand member financial behaviors and opportunities for product and service targeting.
- Visualize the membership and these new insights with the ability to quickly filter, slice and report from easily configurable dashboards.
Want to know the best part? Your credit union doesn’t even have to be a member of the Corporate to get access to this revolutionary solution. As a client of MY CU Services, we can be your connection to all the perks of the Vertice AI solution.
We invite you to explore the multitude of member growth opportunities through MY CU Services’ association with Vizo Financial. We may be a payments CUSO, but we know the Vertice AI solution is one that can pay off in unprecedented ways.
If you’re interested in knowing more, please contact a Vizo Financial corporate account manager at accountmanagers@vfccu.org.
Upcoming Education Sessions
Each quarter, MY CU Services hosts educational webinars to provide credit unions with pertinent information about payments, technology or one of our products/services. Here are some upcoming webinars for the first quarter of 2025:
Connect with Andi
Andi Crockett, product manager, EFT, Vizo Financial/MY CU Services
February 20, 2025 at 1:00 p.m. ET
*Additional dates available
Have questions about ACH return codes, ISO 20022, FedNow and more? Ask away in our Connect with Andi sessions! These one-hour sessions provide dedicated time for anyone at your credit union to drop in and ask questions, discuss concerns or get feedback on ACH, domestic and international wires, foreign check collection and instant payments. These meetings will be held via Zoom, and registration is required at least 30 minutes prior to each meeting. These sessions do not qualify for CPE credits.
Andi Crockett is the product manager of EFT at Vizo Financial and our payment CUSO, MY CU Services. Her role involves developing and implementing EFT services — including ACH for business, ACH contingency, ACH receipt & returns, ACH originations, ACH settlement, domestic and international wires, foreign check collection and instant payments.
These sessions are designed to give attendees the opportunity to ask Andi questions. There will not be a formal presentation during the meetings. To participate in these sessions, you will need to have working computer audio capabilities, including a microphone and either speakers or headphones.
Introduction to Payment Systems
Joy Babcock, director of education, PaymentsFirst
February 25, 2025 at 2:00 p.m. ET
Understanding the various payment systems is crucial for professionals navigating the complexities of modern transactions. This session provides a comprehensive overview of the essential payment methods used by financial institutions, businesses and consumers, focusing on their operations, use cases and emerging trends.
During this webinar, we will cover:
- Understanding key payment systems
- Operational and risk considerations
- Navigating emerging trends
This 90-minute webinar is designed for payments professionals, operations staff, compliance staff or anyone who wishes to learn more about payment systems.
Racing Ahead: Instant Payments with the FedNow Service
Andi Crockett, product manager, EFT, Vizo Financial/MY CU Services
March 19, 2025 at 10:00 a.m. ET
Join us for an exhilarating webinar that will take you on a fast-paced journey into the world of instant payments powered by the FedNow Service. Just like a thrilling race, the financial landscape is evolving at lightning speed. The FedNow Service is leading this charge, offering real-time payment solutions that keep you ahead of the competition. In this session, we will explore key features and benefits of the FedNow Service, highlighting how instant payments are revolutionizing the way businesses and consumers handle transactions. This session will equip you with the knowledge to stay ahead in the race for instant payments.
This session will review:
- The Race to Instant Payments: Discover what the FedNow Service is and how it compares to traditional payment systems.
- Speed and Efficiency: Learn how instant payments can enhance consumer experience and create staffing efficiencies.
- Driving Innovation: Explore technological advancements that enable seamless transactions.
- Navigating the Track: Review best practices for implementing instant payments through the FedNow Service.
This webinar is designed for payments professionals, operations staff or anyone who wishes to learn more about instant payments.
The Future of Card Payments
Joy Babcock, director of education, PaymentsFirst
March 20, 2025 at 10:00 a.m. ET
As the payments landscape continues to evolve, card technologies are driving significant innovations that are reshaping how transactions are conducted. This session will explore current advancements, offering insights into the future of card payments and their impact on businesses and consumers alike.
Topics that will be covered during this webinar include:
- Emerging card technologies
- Alternative payment methods
- Benefits of advancements in card payments
- Future trends to watch
This webinar will provide participants with the tools and insights needed to navigate these advancements, positioning them to capitalize on the latest technologies and trends in the fast-changing world of card payments.
This 90-minute webinar is designed for payments professionals, operations staff, compliance staff or anyone who wishes to learn more about card payments.
New Webinar Recordings Available!
And in more education news, we’re happy to share that the following recordings from recent payment-related webinars are available. Watch them whenever and wherever is convenient for you.
You can find the recordings on the Education page of our website. Happy viewing!
Stay Ahead in Payments: Explore the Latest Blog Articles!
Payments are evolving fast, and we’ve got the insights you need to stay ahead of the curve. Whether you’re looking for information on streamlining transactions, understanding latest trends and regulations or even optimizing payment processes, MY CU Services and Vizo Financial have you covered with a variety of payments-related blog articles.
Each article is packed with valuable takeaways to improve your credit union’s payment operations. Want to be forward-thinking in your payments strategy? Curious about what’s next in digital transactions? The Corporate’s blog is the place to find it all.
Simply head over to the blog and explore the latest in payments – because staying informed has never been this easy (or interesting!).
And we have an insider tip for you – an article detailing the 2025 ACH rule changes and updates will be available on the blog on February 13. You heard it here first, so be sure to check it out in just a few days! Or – even better – subscribe to the blog and have it sent directly to your email as soon as it’s available.
Welcome New Credit Unions
Thank you to the credit unions and organizations that recently began using the following services:
ACH Originations | |
---|---|
People First FCU | PA |
Branch Capture | |
Blue Eagle CU | VA |
Combined Employees CU | GA |
MTC FCU | SC |
Consumer Bill Pay | |
Combined Employees CU | GA |
Long Reach FCU | WV |
MembersFirst CT FCU | CT |
Core Processing | |
UFCW Local 23 FCU | PA |
Deposit Returns | |
1166 FCU | NJ |
Alcose CU | PA |
Allegheny-Kiski Post FCU | PA |
Allvac Savings & Credit Union | NC |
Arie FCU | PA |
Asbestos Workers Local #14 FCU | PA |
Atlantic City Electric Co. Emp. FCU | NJ |
Blue Eagle CU | VA |
Bronco FCU | VA |
Central Keystone FCU | PA |
Century Heritage FCU | PA |
Combined Empoyees CU | GA |
Community Powered FCU | DE |
Corner Post FCU | PA |
Corry Jamestown CU | PA |
Dominion Energy CU | VA |
Duke University FCU | NC |
Electel Cooperative FCU | NC |
Essex County Teachers FCU | NJ |
First Choice FCU | PA |
FRB FCU | DC |
GAP FCU | PA |
Greater Pittsburgh Police FCU | PA |
Greenville Heritage FCU | SC |
GSA FCU | DC |
Interstate CU | GA |
Louisiana USA FCU | LA |
MTC FCU | SC |
Neighbors United FCU | SC |
New CUmberland FCU | PA |
Patriot FCU | PA |
Peach State FCU | GA |
Penn FCU | PA |
Pennsylvania Central FCU | PA |
Pitttsburgh FCU | PA |
Robins Financial FCU | GA |
SCI FCU | SC |
Spirit Financial CU | PA |
Spojnia CU | PA |
SRU FCU | PA |
Telco CU | NC |
UFCW Community FCU | PA |
Virginia Educators CU | VA |
Visionary FCU | PA |
Wheatland FCU | PA |
White Rose FCU | PA |
Wyrope Williamsport FCU | PA |
Homebanking Images | |
---|---|
Mountoursville Area FCU | PA |
Image File Creation | |
Heritage Valley FCU | PA |
ITM Capture | |
New Cumberland FCU | PA |
Telco CU | NC |
Member Share Drafts | |
Rochester Area State Emp. FCU | NY |
Mobile Capture | |
Allvac Savings & Credit Union | NC |
Bronco FCU | VA |
Combined Employees CU | GA |
Faith Connection FCU | GA |
MTC FCU | SC |
Virginia Educators FCU | VA |
OFAC Processing | |
Lithium FCU | NC |
Positive Pay Official Checks | |
Combined Employees CU | GA |
Western PA FCU | PA |
Website Design & Hosting | |
VASCO FCU | PA |
Newsletter Archives
MY CU Services is a wholly-owned payment and technology CUSO of Vizo Financial.