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Managed IT Services
In the financial world, technology is a must-have for day-to-day operations. If your credit union isn't equipped with the necessary resources to keep your information technology functions running smoothly, our IT Services can help.
- 24/7 Monitoring
With our remote monitoring capabilities, we are notified of issues before you ever experience a problem. Issues such as communications problems, low drive space, viruses and malware and others are immediately brought to our attention, so we can quickly address and ensure your systems remain at peak performance.
- Anti-Virus & Anti-Malware Protection
MY CU Services can provide protection of your IT operations through anti-virus and anti-malware software. Our sophisticated protection software is linked with real-time alerting to enable us to quickly detect and remediate virus and malware attacks.
- HelpDesk Support
Your organization is bound to run into technology issues. When a problem arises, we can help. Our HelpDesk team provides remote support based on the urgency of the issue. In addition, we can perform upgrades and patches to your system, which can help reduce the frequency of problems. Our HelpDesk can provide 24/7 support for your IT issues and is staffed from 7:00 a.m. – 4:30 p.m. ET throughout the week with after-hours call-back support.
- Standard Reporting
Most governing organizations require proof that your IT infrastructure is being well maintained. We provide you with monthly reports showing patch status, third party software updates, anti-virus activity, hardware and software inventory and more. As a Credit Union Service Organization (CUSO), we understand these requirements and make sure you have the right documentation.
- Optional IT Services
In addition to our standard technology services, MY CU Services offers solutions to ensure proactive management of your credit union’s IT assets including: business continuity/disaster recovery, data communications, initial network assessment, project assistance, risk and compliance mitigation.
For more information about MY CU Services’ managed IT services, please contact the sales team at (888) 985-7280 or email@example.com.